Frequently Asked Questions:

Do I need Therapy / How can Therapy Help?

We are biased, but we believe that everyone can benefit from therapy. Depending on whether you need to find additional support, coping skills, finding better outlets for emotions, or improving relationships - Therapy can help us by providing insight and helping you develop actionable steps.

Insurance? Virtual? How Often? Ages?

We participate with BCBS, Cigna, Hopkins EHP/USFHP and have a certified non-participating Tricare provider
All of our services are virtual at present. This allows us to reach individuals across the State of Maryland
Clients typically start therapy weekly or bi-weekly, and reduce the frequency of their visits as they notice improvements.
We see clients 17+ who are able to provide their own consent for treatment.

LGBT Affirming Care - What is that?

We believe that LGBT individuals deserve access to affirming care. For us, that means that we have specialized training and experience to help queer individuals process the unique challenges that they face.

Do you offer sliding scale services?

Each clinician has a limited number of spots available for individuals who need sliding scale or pro bono services.
This might include ongoing therapy, or, Access to Affirming Surgical Letters

Cancellation Policies: 48 Hours

We reserve your appointment specifically for you. If you are unable to attend, please let us know.
Cancellations made within 48 hours of your appointment will result in the full clinical fee (above) which is not covered by insurance.

Payments

We Accept Major Credit & Debit Cards. As well as FSA/HSA Cards for individual psychotherapy. Payments are processed electronically at the time of your visit.

FAQ

Answer

Out of Network Services:

Individual Psychotherapy: You are responsible for paying our full fee, and we are happy to provide you with a monthly superbill (receipt) for which you can give to your insurance company for reimbursement as your plan allows.

Depending on your current health insurance provider or employee benefit plan, it is possible for services to be covered in full or in part. Please contact your insurer to verify how your plan compensates you for psychotherapy services.

I’d recommend asking these questions to your insurance provider to help determine your benefits:

  • Does my health insurance plan include mental health benefits?

  • Do we have a deductible? If so, what is it and have we met it yet?

  • Does my plan limit how many sessions per calendar year we can have? If so, what is the limit?

  • Do we need written approval from my primary care physician in order for services to be covered

No Surprises Act & Good Faith Estimates

Right to Receive a Good Faith Estimate of Expected Charges
Under the No Surprises Act
(For use by health care providers no later than January 1, 2022

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.

This form may be used by the health care providers to inform individuals who are not enrolled in a plan or coverage or a Federal health care program (uninsured individuals), or individuals who are enrolled but not seeking to file a claim with their plan or coverage (self-pay individuals) of their right to a “Good Faith Estimate” to help them estimate the expected charges they may be billed for receiving certain health care items and services. Information regarding the availability of a “Good Faith Estimate” must be prominently displayed on the convening provider’s and convening facility’s website and in the office and on-site where scheduling or questions about the cost of health care occur.

To use this model notice, the provider or facility must fill in the blanks with the appropriate information. HHS considers use of the model notice to be good faith compliance with the good faith estimate requirements to inform an individual of their rights to receive such a notice. Use of this model notice is not required and is provided as a means of facilitating compliance with the applicable notice requirements. However, some form of notice, including the provision of certain required information, is necessary to begin the patient-provider dispute resolution process.

NOTE: The information provided in these instructions is intended only to be a general informal summary of technical legal standards. It is not intended to take the place of the statutes, regulations, or formal policy guidance upon which it is based. Readers should refer to the applicable statutes, regulations, and other interpretive materials for complete and current information. Health care providers and facilities should not include these instructions with the documents given to patients.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

If you receive a bill that is a significant amount more than your Good Faith Estimate, you can dispute the bill.

Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises